Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Phone number
• Email address
• Mailing or service address
• Information about your plumbing needs or requested services
• Information submitted through contact forms, estimate requests, appointment requests, or other forms on our website
• Communications you have with CopperRidge, including phone calls, text messages, emails, and other correspondence
• Any other information you voluntarily provide when requesting information or services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information. This information may be collected through cookies, analytics tools, or similar technologies.

2. How We Use Your Information

CopperRidge may use the information we collect to:

• Respond to inquiries and requests for information
• Provide estimates and plumbing services
• Schedule and manage appointments
• Communicate with customers regarding requested services
• Send appointment reminders, service updates, and other customer-related communications
• Respond to customer questions or support requests
• Process and manage business transactions
• Improve our website, services, and customer experience
• Maintain business records
• Comply with applicable laws and legal obligations
• Protect the security and integrity of our website and business

We will only use your information for legitimate business purposes and in accordance with this Privacy Policy.

3. SMS and Text Messaging

If you provide your phone number and opt in to receive SMS or text messages from CopperRidge, you may receive messages related to your requested services, appointments, estimates, service updates, customer support, or other communications for which you have provided consent.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to a text message from CopperRidge. After you send STOP, you may receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

For assistance with SMS communications, reply HELP or contact CopperRidge using the contact information provided on our website.

Your consent to receive SMS messages is not a condition of purchasing goods or services from CopperRidge.

4. How We Share Information

CopperRidge does not sell your personal information.

We may share information when reasonably necessary to operate our business and provide requested services. For example, information may be shared with service providers, technology providers, communication providers, payment processors, scheduling systems, website providers, or other vendors that assist us in operating our business.

These service providers are permitted to use information only as reasonably necessary to provide services to CopperRidge or on our behalf.

We may also disclose information when required by law, legal process, court order, governmental request, or when we believe disclosure is necessary to protect the rights, safety, or property of CopperRidge, our customers, or others.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide functionality, understand website usage, improve our website, and measure the effectiveness of our online presence.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

Our website may use third-party services for functions such as website hosting, analytics, communications, maps, scheduling, payment processing, advertising, or other business operations.

These third-party providers may process information according to their own privacy policies and terms of service. CopperRidge encourages users to review the privacy practices of third-party services when applicable.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

8. Data Retention

CopperRidge may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, communicate with customers, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information we maintain about you.

You may also withdraw consent for certain communications, including SMS messages, by following the instructions provided in those communications.

To make a privacy-related request, please contact us using the information provided below.

10. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

11. Changes to This Privacy Policy

CopperRidge may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When changes are made, the “Last Updated” date at the top of this Privacy Policy will be updated. We encourage you to review this page periodically for the most current version.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact: